Beautiful Designer Jewelry for Beautiful People

Return/Exchange/Repair Policy

We understand the challenges of ordering jewelry online and we very much appreciate your business. We know each purchase can be a very emotional decision. If you decide that what you ordered is not right for you, please follow these steps below: 

To request the return or exchange of an item, please follow the instructions below:

  1. All requests must be emailed to jeanette@rubenlovesme.com. Include web order number (if applicable) and one clear photo of the damage (photos must clearly outline the damage or repair needed)
  2. Customer must provide proof of purchase – no exceptions
  3. Returns of unworn merchandise will be accepted for refunds less the cost of shipping within 15 days of the receiving date
  4. All shipping charges are nonrefundable
  5. Any returns processed after 15 days of receiving date will be for credit only
  6. Package must be shipped within 5 business days of approval and labeled with RA (Return Authorization) number, otherwise shipment will be refused and returned to sender 
  7. Shipment tracking details must be provided after RA is issued

We process returns and exchanges the same day they are received and will send an email confirmation. Keep in mind that, depending on the cycle of your credit card, it may take 5-10 days for the refund to post to your account. 

Please send returns/exchanges to:

Jeanette Wright 
c/o RLM/ Returns/Exchanges
PO Box 881931
San Francisco, CA 94188


Repairs and Special Orders
Please contact us for review of your item, as our decision for repair is decided on an individual basis. See more information above as it relates to our return policy/procedure.

Ruben Loves Me understands the convenience of ordering online as well as a few challenges faced by you, our beloved customer when doing so. Since RLM introduced the new Ballerz Collection containing precious, semi-precious gemstones that are designed with both silver and gold this is our opportunity to assist you with your desires. We offer special order and made-to-order services.

Damages
Return shipping of damaged merchandise will be paid for by rubenlovesme.com, if notified within 15 days of receiving goods.

Earrings
For hygiene reasons we cannot exchange or refund pierced earrings, unless they are defective or faulty upon receipt of goods.


International Shipping
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. rubenlovesme.com is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.