Exchange/Repair Policy

We understand the challenges of ordering jewelry online and we very much appreciate your business. We know each purchase can be a very emotional decision. If you decide that what you ordered is not right for you, please follow these steps below: 

To request an exchange of an item, please follow the instructions below:

  1. All requests must be emailed to jeanette@rubenlovesme.com. Include web order number (if applicable) and one clear photo of the damage (photos must clearly outline the damage or repair needed)
  2. Because we are a micro company, we will honor exchanges only were applicable. Jewelry that is unworn will be accepted for exchanges less the cost of shipping within 15 days of the receiving date
  3. All shipping charges are nonrefundable
  4. Package must be shipped within 5 business days of approval and labeled with an Exchange Authorization number. 

We process exchanges the same day they are received and will send an email confirmation. Keep in mind that, we are a micro company and we do acknowledge and respect your time and your trust in us. 


Repairs and Special Orders
Please contact us for review of your item, as our decision for repair is decided on an individual basis.

Ruben Loves Me understands the convenience of ordering online as well as a few challenges faced by you, our beloved customer when doing so. Since RLM introduced the new Love Diamond Collection containing this precious gemstone created in gold - this is our opportunity to assist you with your desires.

Damages
Return shipping of damaged merchandise will be paid for by rubenlovesme.com, if notified within 15 days of receiving your goods.


International Shipping
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. rubenlovesme.com is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.